Return & Refund Policy – Holy Kicks (Perfect Name)

At Holy Kicks, we want you to love your purchase. If for any reason you are not satisfied, we are here to help. Please read our policy carefully before making a purchase.

1. Returns

Products can be returned within 7 days of delivery.
Items must be unused, unworn, and in their original packaging with all tags intact.
For hygiene and safety reasons, certain items (like socks, inner soles, or special sale items) may not be eligible for return.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.
Approved refunds will be processed to your original payment method (or wallet/credit note, if applicable) within 7–10 working days.
Shipping charges (if any) are non-refundable.

3. Exchanges

We allow size exchanges for shoes (subject to availability).
Exchanges are processed after receiving the original item back in good condition.

4. Order Cancellations

Orders can be cancelled before dispatch by contacting our customer support team.
Once shipped, cancellations are not possible.

5. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos. We will arrange for a replacement or refund.